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Zoho Offers Efficient On-Line Business and Collaboration Applications

Computers

(Free Press Release) USA, April 17, 2011 - In recent years there have been many companies that are downsizing and still trying to remain in the competition by improving their business. If you have customer service software, it can provide better technological help. Due to a shortage of manpower, this software will allow you to give your customers the best services available.

Zoho Offers Efficient On-Line Business and Collaboration Applications


      

USA, April 17, 2011 - In recent years there have been many companies that are downsizing and still trying to remain in the competition by improving their business. If you have customer service software, it can provide better technological help. Due to a shortage of manpower, this software will allow you to give your customers the best services available. It may seem like an expense you are not willing to spend but this is an investment that you are sure to reap the benefits from as soon as you put it to use.

Zoho has announced their success in 2010 as they helped companies work smarter with online help desk software. Last year they introduced a number of new products and the amount of Zoho users increased by the day. . With today’s break neck competition, companies try to outthink the other guy by distinguishing their products and services in the best possible way. The customer support system can tell if a company is successful by the number of existing and satisfied customers, hence the need for customer support software.

Adding new customers can be a continuous uphill battle when compared to retaining the existing ones, which can be relatively easier. However, if you have a customer support database available, it becomes that much easier for you. The quality of customer service given is crucial in maintaining customer satisfaction. Web based help desk software is put in place so that a customer can have basic questions answered immediately by searching for a response in the company’s database. If there question cannot be answered through that route, a help desk ticket is assigned to them and a support agent will be notified and handle the inquiry in a timely manner.

For many companies, this type of software has been a lifesaver. It saves time and money by having support agents working less on answering and following up with customers, allowing them to focus their time elsewhere. One of the best features about online help desk software is that customers can find answers to their questions at any time of the day. With 24/7 online access available to customers, all you have to do is the initial setup and then the systems works for you around the clock! It’s no wonder why companies are raving about this software.

Customer Testimonials:

The interface is very intuitive, I barely had to use the help feature to get it up and running. Their Gmail task gadget is great as I have all the info I need on one screen. I also like the report customization capability.

Overall, it is clear Zoho had the small business owner in mind when designing this. The automation of my sales process using this tool has significantly improved the efficiency of my pipeline & sales process management.
- Mark Belchetz, CEO


About Zoho.com: Zoho helps businesses and organizations to get work done. Their applications are all web based, requiring nothing but a internet browser. Zoho.com has many award winning online business and collaboration applications. Patrons use Zoho Applications in order to run their business processes and manage their information.




Zoho Offers Efficient On-Line Business and Collaboration Applications

Source: Press Release

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